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Stakeholder Management

Author

TJ Palanca

Published

August 7, 2022

Stakeholder management is the art of working with other people. In order to make impact as a data professional, it’s very important that you (or someone in your team, preferably the manager) is skilled at stakeholder management.

Success in stakeholder management can be defined as achieving alignment. Alignment is when you and the stakeholder are both aware of how the project is heading, and that you both know what exactly is happening, even if you may not see eye to eye on how the project is best handled.

Types of alignment

There are three types of alignment:

  • Scope (Problem Alignment) - You are both aligned on the problem you want to solve (and more importantly what you don’t want to solve), and you are all aligned that the problem is feasible and worth solving within the prioritization framework.
  • Solution (Solution Alignment) - You are aligned on the solution(s) that have a reasonable chance of making an impact towards solving the problem. You agree on the order and important of each potential soltuion.
  • Impact (Release Alignment) - You agree on the results of the tests and agree to roll out the solution across more applications.

Scope (Problem Alignment)

  • Get to the root cause - Many requests that come to you aren’t phrased in a way that allows you to discover the best way of solving the root cause. Typically, they will be phrased in an already fully-formed solution, which, when developed by people who are not trained professionals, might not be the best way to solve the problem.